Contact

Mail & Ship To

Werner Paddles, Inc.
33415 SR 2
Sultan, WA 98294

 

Customer Service

US & Canada 800 275-3311
International 360 793-9488 x631
Fax 360 793-7343
info@wernerpaddles.com

Hours: 7am - 3:30pm PST
 

 

Repairs and Warranty

Werner Paddles are warranted to be free from defects in material and workmanship for one year from the date of purchase. Within the warranty period, all paddles found to have defects will be repaired or replaced at no charge.

All consumers outside of the USA and Canada should contact the store where they purchased the product with the information noted below.

In order to determine if your paddle qualifies for warranty or repair, please email: repairs@wernerpaddles.com with photos if possible, or call us at 800-275-3311 with the following information. (International 360 793-9488)

1. Your Information:

Name:
Street Address:
City:
State:
Zip Code:
Email:
Phone Number:

2. Describe the damage to your paddle.

3. How did your paddle break?

4. Paddle Specifics:

Date purchased:
Model name:

1-piece, 2-piece, 3-piece, 4-piece:
Length:
Shaft Size (Standard or Small diameter):
Shaft Type (fiberglass, carbon fiber):
Bent Shaft or Straight Shaft?
Blade Type (nylon, fiberglass, carbon fiber, performance core):
Feather angle (Example: Right 30):

After we receive the information for the Warranty/Repair Request, we will review and determine the validity of the warranty. A Return Authorization Number (RA#) will be sent if we accept the claim.

5. Sending Your Paddle to Werner:

Once you receive the RA#, please send your paddle and a list of it’s specifications to:

Werner Paddles
(enter your RA# here)
33415 SR 2
Sultan, WA 98294

*Please include all parts and pieces of your paddle. Write your RA# on the box and also on the paddle by using masking tape and a permanent marker.

*Shipping cost, from your location to Werner Paddles, is the responsibility of the customer, dealer, or outfitter. We recommend you insure your paddle for its replaceable value and save your tracking number. If you do not have a box that will fit your paddle you can wrap your paddle “burrito style” in cardboard.

*Return shipping cost (on paddles found to have defects) is covered from Werner Paddles back to you (Continental United States only).